MWEB - Terrible SERVICE

If I could give a negative rating, I would. ***

My account was cancelled by Mweb by mistake in mid December. Their own agent confirmed it was their error and said they had to place a new order with Frogfoot to fix it. After days of calls and follow ups, Frogfoot technicians came out and confirmed the line was working when tested directly, bypassing Mweb.

then spent weeks fighting with Mweb until the service was only restored mid January. Their accounts department confirmed I would receive a credit for the time I had no service.

Now in early February, Mweb has suspended my account again and is demanding R3,572.07 before reconnecting. The invoice includes the full January charge and a new installation fee of the second line, with no credit app**** at all.

Call centre wait times are over 30 minutes. Live chat does not work. To make it worse, Frogfoot is the only provider in my area, and because Mweb blocked the line on their side, I cannot even move to another ISP.

This is unacceptable service and billing for an error they caused. AVOID THEM AT ALL COST, nx