Mweb terrible service

Towards the end of september I ordered an lte package from mweb. I checked to ensure I has coverage and so did the sale lady. I received the product and after a few days it was activated. Since inception I have had no internet speed. I logged a call, and no one gets back to you. No one gives feedback. My speeds are less than 1mb on a good day. I'm at work during the day and you call and it is one person answering the phone. I then had a telkom technician come out who couldn't even conduct a speed test on my line. He confirmed that they would move me to a different tower and there was congestion. This would take 8 working days. Time is up. 7 days are up and still dololo. I'm paying for a service I am not receiving. I want this resolved or my package cancelled. Sort it out. You are now *****ing money from me by not providing me with the service you promised.