Mweb terrible service. 11 days and still waiting on “plug and play” service.

I guess I have been lucky not experiencing problems with mweb, and all that luck just ran out. I’m actually at the point where I think this is a big prank?

Mweb advertise a “plug and play” LTE deal. “It’s easy!” The poster says.

So I plugged in, fine print, it may take up to 24 hours to activate. Ok cool.

24 hour pass, no internet.

Fast track. Day 11, no internet. R1500 spent on airtime so far this month, used for data, AND countless calls to tech support.

11 days still no internet on a “plug and play” advertised deal. I’m fuming.

I have no clue what attempts have been made to fix the issue, but I keep being told to wait. Also tried all the tricks, resetting, sim out, sim back, sim in a phone, power out and back in, reset again, access router and settings. All been done.

11 days no internet. And counting.

Top it off, I was told support would call me at 15:30 today. So I sacrifice my afternoon to be ready for the call, with sim and router and laptop all ready for more “unsuccessful” attempts at activating it. Well it’s 16:15 now and no call.

11 days and I don’t have any internet. On a “plug and play” deal that I ordered because I NEEDED internet in the short term while I wait for fiber.

I have made a severe loss in income this month because of this debacle. And I’m still uncertain as to the outcome. New router/sim? I don’t know. A fix? I don’t know. Refund and reimbur*****t? I don’t know.