Mweb terrible *********** service

I sent an email as instructed to mweb ticket No MWB***9 to move premises and cancel my service on 12th June 2019. I was supposed to get my new line and internet at my new address on 13th June 2019. The nightmare began with terrible service and numerous expensive phone calls to mweb. They have now activated an adsl 5gb service on my old line, on 19th June, which is no longer in use and I still do not have internet at my new address. Total incompetence. No-one to speak to who knows what they are doing and i just get transferred from one dept. to another on the phone. I need someone to help me !!!!!!!