Mweb - Terrible experience

I signed up with Mweb late Oct'25, I selected the 3x the speed package which provided 300mbps up and download. When they had provisioned the service, they are only allocated a 100mbps up and download package.

Since the 5th of November, I contacted their support, sales and billing department at least 20 times (If not more), via phone calls and their Whatsapp chat function but no one seems to be able to assist. Support says I need to speak to sales and visa versa, the call centre agent keeps telling me it's been escalated to the correct department, but no one comes back to me confirming the issue has been resolved.

All this time Mweb are billing me for the incorrect service provided. After 2 months of trying to get this resolved, I tried to cancel the service with them.... only to be told that I can't as I signed up for a 24 month period 8-(. Mweb continue to charge me for the service, so I cancelled my debit order..... the day my service was suspended for non payment, and agent from Mweb called me asking to make payment. I explained the issue and agreed to pay the outstanding funds if they resolved the ongoing issue. The agent asked me to raise a complaint by emailing ***, which I did on the 12th of January, then for the past week I've been following up on the complaint as "Still" no one has contacted me.

This has been the worst experience I've had with any internet provider and strong suggest you do not use them to avoid disappointment and extremely poor customer support.