Mweb terrible customer service and ZERO feedback to customers

Absolutely terrible service. Sim was delivered on 22 December 2022. sms said account will be activated in 48hrs. I called them after 48hrs, waited 20mins only to be transferred to correct department. Waited for another 15mins only for them to say it will be activated after 72hrs. Called them on 29th December to be safe. Again waited 20mins to speak to agent for them to tell me there was an issue with my sim and a new sim will be delivered. Courier company will contact me next week. So now i have to go through process again which i will not accept so please cancel my service and i will not be liable for any terms and conditions costs. Terrible customer service for new customers i can only imagine how existing customers suffer.