Mweb terrible customer service

Terrible service from Mweb. Cannot use the app as phone number changed . To get through to any "human " cost me over R100 in airtime today as well as ocer of 2 hours waiting to speak to an agent and an Hour wait on their WhatsApp chat for an agent to respond. The left hand doesn't know what the right hand is doing . Every month is a struggle to get my service paid for and in place . Absolutely no interest in making things easier for their customers . It's almost as if you have to beg them to do business with you . Absolutely terrible service