MWEB - Terrible Customer Service

I submitted a request a month ago to have my fibre line moved from my old residence to my new residence. It should have happened 11 days ago but I'm still without internet. I've tried calling numerous times but just hold on FOREVER. I've tried using the whatsapp line, the app and website...what a waste of time. I would like to cancel my contract with mweb but doubt I'll be able to get through to anyone in order to do so. My opinion, stay away from mweb...terrible customer service.