BB
Belinda B
1 reviews | Active since Mar 2017
08 Sept 2026, 08:03
MWEB terrible client service
I honestly don't know what to do anymore. I want to tear my hair out! I have sent emails after trying to call MWEB's technical department and eventually posting on Hellopeter. They rep**** on Hellopeter and I rep**** and asked for a call and STILL NOTHING! WHAT is going on? Give me a call!
Helpful (0)
Replies (12)0
Replies (12)
Mweb's replyOfficial
08 Sept 2026, 08:59Hi Belinda,
We understand how frustrating it is to have made several attempts to get assistance and still feel like you’re not getting the response or progress you need. We’d like to better understand what’s happening so we can assist you appropriately.Please send us a DM with more details about the issue you’re experiencing, including any relevant reference or ticket number, so we can look into this further.Kind regards,
The Mweb Team
We understand how frustrating it is to have made several attempts to get assistance and still feel like you’re not getting the response or progress you need. We’d like to better understand what’s happening so we can assist you appropriately.Please send us a DM with more details about the issue you’re experiencing, including any relevant reference or ticket number, so we can look into this further.Kind regards,
The Mweb Team
Best regards,
Mweb's reply08 Sept 2026, 08:59
Official
Hi Belinda,
We understand how frustrating it is to have made several attempts to get assistance and still feel like you’re not getting the response or progress you need. We’d like to better understand what’s happening so we can assist you appropriately.Please send us a DM with more details about the issue you’re experiencing, including any relevant reference or ticket number, so we can look into this further.Kind regards,
The Mweb Team
We understand how frustrating it is to have made several attempts to get assistance and still feel like you’re not getting the response or progress you need. We’d like to better understand what’s happening so we can assist you appropriately.Please send us a DM with more details about the issue you’re experiencing, including any relevant reference or ticket number, so we can look into this further.Kind regards,
The Mweb Team
Best regards,
BB
Belinda B's updateReviewer Update
08 Sept 2026, 09:29As stated I sent emails with my mobile number. What else must I do? When I call myself you don't answer your calls. You reply on my email but ignore my requests for a call back. CAN SOMEONE PHONE ME FOR THE LOVE OF GOD!
BB
Belinda B's update08 Sept 2026, 09:29
Reviewer Update
As stated I sent emails with my mobile number. What else must I do? When I call myself you don't answer your calls. You reply on my email but ignore my requests for a call back. CAN SOMEONE PHONE ME FOR THE LOVE OF GOD!
Mweb's replyOfficial
08 Sept 2026, 10:05Hi Belinda,
We’ve noticed that the same query has been submitted more than once. To avoid duplicating the assistance, we’ll continue addressing the matter through the original review.Kind regards,
The Mweb Team
We’ve noticed that the same query has been submitted more than once. To avoid duplicating the assistance, we’ll continue addressing the matter through the original review.Kind regards,
The Mweb Team
Best regards,
Mweb's reply08 Sept 2026, 10:05
Official
Hi Belinda,
We’ve noticed that the same query has been submitted more than once. To avoid duplicating the assistance, we’ll continue addressing the matter through the original review.Kind regards,
The Mweb Team
We’ve noticed that the same query has been submitted more than once. To avoid duplicating the assistance, we’ll continue addressing the matter through the original review.Kind regards,
The Mweb Team
Best regards,
BB
Belinda B's updateReviewer Update
09 Sept 2026, 16:03FOR THE LOVE OF GOD, CAN SOMEONE PLEASE CALL ME? I want to cancel my contract with MWEB and tried calling your cancellation department. What on God's green earth can I do to get hold of an actual human being to speak to? Are you short staffed? Because my calls carry on for around half an hour until I'm forced to hang up. I am SO done with MWEB! CAN SOMEONE PLS CALL ME SO I CAN CANCEL AND BE RID OF THIS PROBLEM?
BB
Belinda B's update09 Sept 2026, 16:03
Reviewer Update
FOR THE LOVE OF GOD, CAN SOMEONE PLEASE CALL ME? I want to cancel my contract with MWEB and tried calling your cancellation department. What on God's green earth can I do to get hold of an actual human being to speak to? Are you short staffed? Because my calls carry on for around half an hour until I'm forced to hang up. I am SO done with MWEB! CAN SOMEONE PLS CALL ME SO I CAN CANCEL AND BE RID OF THIS PROBLEM?
Mweb's replyOfficial
09 Sept 2026, 16:31Hello Belinda,
We see that you have since received assistance with your cancellation request. We appreciate your patience throughout the process and trust that the relevant team has been able to guide you accordingly. Your feedback regarding the support experience and wait times has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to providing a level of service that meets our customers expectations.
Kind regards,
Mweb Team
We see that you have since received assistance with your cancellation request. We appreciate your patience throughout the process and trust that the relevant team has been able to guide you accordingly. Your feedback regarding the support experience and wait times has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to providing a level of service that meets our customers expectations.
Kind regards,
Mweb Team
Best regards,
Mweb's reply09 Sept 2026, 16:31
Official
Hello Belinda,
We see that you have since received assistance with your cancellation request. We appreciate your patience throughout the process and trust that the relevant team has been able to guide you accordingly. Your feedback regarding the support experience and wait times has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to providing a level of service that meets our customers expectations.
Kind regards,
Mweb Team
We see that you have since received assistance with your cancellation request. We appreciate your patience throughout the process and trust that the relevant team has been able to guide you accordingly. Your feedback regarding the support experience and wait times has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to providing a level of service that meets our customers expectations.
Kind regards,
Mweb Team
Best regards,
BB
Belinda B's updateReviewer Update
09 Sept 2026, 16:52I'm basically being forced to endure your bad service until the end of October despite the slow connection I have been trying to report for practically a week now. Despite my repeated requests I am yet to receive a call back. I think your establishment might have a staff shortage to be honest.
BB
Belinda B's update09 Sept 2026, 16:52
Reviewer Update
I'm basically being forced to endure your bad service until the end of October despite the slow connection I have been trying to report for practically a week now. Despite my repeated requests I am yet to receive a call back. I think your establishment might have a staff shortage to be honest.
Mweb's replyOfficial
09 Sept 2026, 17:00Hello Belinda,
We're here to help and would like to take a closer look at the performance of your connection. To assist with further analysis, please provide two speed test results:
This information will help us better understand the issue, analyse the performance of the connection, and determine the most appropriate way forward.Please feel free to send us a direct message via Hello Peter with the test results, and we'll gladly take a closer look.
Kind regards,
Mweb Team
We're here to help and would like to take a closer look at the performance of your connection. To assist with further analysis, please provide two speed test results:
- One speed test while all your usual devices are connected to the network.
- A second speed test while standing close to the router and connected directly to the WiFi.
This information will help us better understand the issue, analyse the performance of the connection, and determine the most appropriate way forward.Please feel free to send us a direct message via Hello Peter with the test results, and we'll gladly take a closer look.
Kind regards,
Mweb Team
Best regards,
Mweb's reply09 Sept 2026, 17:00
Official
Hello Belinda,
We're here to help and would like to take a closer look at the performance of your connection. To assist with further analysis, please provide two speed test results:
This information will help us better understand the issue, analyse the performance of the connection, and determine the most appropriate way forward.Please feel free to send us a direct message via Hello Peter with the test results, and we'll gladly take a closer look.
Kind regards,
Mweb Team
We're here to help and would like to take a closer look at the performance of your connection. To assist with further analysis, please provide two speed test results:
- One speed test while all your usual devices are connected to the network.
- A second speed test while standing close to the router and connected directly to the WiFi.
This information will help us better understand the issue, analyse the performance of the connection, and determine the most appropriate way forward.Please feel free to send us a direct message via Hello Peter with the test results, and we'll gladly take a closer look.
Kind regards,
Mweb Team
Best regards,
BB
Belinda B's updateReviewer Update
10 Sept 2026, 16:33Dear MWEB, I have been notified that I HAVE to give one calendar month's notice to cancel your terrible service and that it MUST be from the 1st of the month and you're forcing me to keep your service until end OCT 2026. If you're going to force me to do so I expect you to immediately fix my slow connection! Since I complained it is a little bit faster and then it slows down to a snails pace again.
The current reading for a 55/25 connection is:
Ping 63 ms
Download 1.38 Mb/s
Upload 4.98 Mb/s
DO SOMETHING ABOUT THIS BECAUSE YOU ARE COSTING ME MY JOB!!!!!!!!!!!!!!!!!!!!!!!!!!
The current reading for a 55/25 connection is:
Ping 63 ms
Download 1.38 Mb/s
Upload 4.98 Mb/s
DO SOMETHING ABOUT THIS BECAUSE YOU ARE COSTING ME MY JOB!!!!!!!!!!!!!!!!!!!!!!!!!!
BB
Belinda B's update10 Sept 2026, 16:33
Reviewer Update
Dear MWEB, I have been notified that I HAVE to give one calendar month's notice to cancel your terrible service and that it MUST be from the 1st of the month and you're forcing me to keep your service until end OCT 2026. If you're going to force me to do so I expect you to immediately fix my slow connection! Since I complained it is a little bit faster and then it slows down to a snails pace again.
The current reading for a 55/25 connection is:
Ping 63 ms
Download 1.38 Mb/s
Upload 4.98 Mb/s
DO SOMETHING ABOUT THIS BECAUSE YOU ARE COSTING ME MY JOB!!!!!!!!!!!!!!!!!!!!!!!!!!
The current reading for a 55/25 connection is:
Ping 63 ms
Download 1.38 Mb/s
Upload 4.98 Mb/s
DO SOMETHING ABOUT THIS BECAUSE YOU ARE COSTING ME MY JOB!!!!!!!!!!!!!!!!!!!!!!!!!!
BB
Belinda B's updateReviewer Update
10 Sept 2026, 16:34I am currently the ONLY ONE IN MY HOME using the fibre. So STOP MAKING LAME EXCUSES!
BB
Belinda B's update10 Sept 2026, 16:34
Reviewer Update
I am currently the ONLY ONE IN MY HOME using the fibre. So STOP MAKING LAME EXCUSES!
Mweb's replyOfficial
10 Sept 2026, 16:38Hi Belinda,We understand how serious this is, especially when the inconsistent speeds are affecting your ability to work. The 1.38 Mbps download speed on your 55/25 Mbps service is significantly below what you should be experiencing.Since you’ve confirmed that you’re the only person using the fibre, let’s first rule out any local WiFi factors. Please restart the router by switching it off at the power for about 30 seconds, then switch it back on and allow a few minutes for the connection to stabilise.Once it’s back online, please check whether the speed improves. If the connection is still dropping back to very low speeds, we can use that result to determine the next step.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply10 Sept 2026, 16:38
Official
Hi Belinda,We understand how serious this is, especially when the inconsistent speeds are affecting your ability to work. The 1.38 Mbps download speed on your 55/25 Mbps service is significantly below what you should be experiencing.Since you’ve confirmed that you’re the only person using the fibre, let’s first rule out any local WiFi factors. Please restart the router by switching it off at the power for about 30 seconds, then switch it back on and allow a few minutes for the connection to stabilise.Once it’s back online, please check whether the speed improves. If the connection is still dropping back to very low speeds, we can use that result to determine the next step.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
BB
Belinda B's updateReviewer Update
10 Sept 2026, 16:44How about you allow me to cancel your pathetic line instead of forcing me to stay with you for another agonising almost two months without me having to pay you. Your service is TERRIBLE and has been for some time and NO ONE is contactable by phone. You people are quick to respond on this platform but you don't bother to phone a person. I have lost count how many times I have restarted the router. It clearly doesn't solve anything.
BB
Belinda B's update10 Sept 2026, 16:44
Reviewer Update
How about you allow me to cancel your pathetic line instead of forcing me to stay with you for another agonising almost two months without me having to pay you. Your service is TERRIBLE and has been for some time and NO ONE is contactable by phone. You people are quick to respond on this platform but you don't bother to phone a person. I have lost count how many times I have restarted the router. It clearly doesn't solve anything.
Mweb's replyOfficial
10 Sept 2026, 16:54Hi Belinda,
We understand your frustration, especially after dealing with ongoing connectivity issues and having to restart the router repeatedly without seeing a lasting improvement.We can see that you’ve already spoken with our Cancellations Team, and your cancellation has been logged for 1 November 2026.We acknowledge your concerns regarding the service and the difficulties you’ve experienced in getting assistance.Kind regards,
The Mweb Team
We understand your frustration, especially after dealing with ongoing connectivity issues and having to restart the router repeatedly without seeing a lasting improvement.We can see that you’ve already spoken with our Cancellations Team, and your cancellation has been logged for 1 November 2026.We acknowledge your concerns regarding the service and the difficulties you’ve experienced in getting assistance.Kind regards,
The Mweb Team
Best regards,
Mweb's reply10 Sept 2026, 16:54
Official
Hi Belinda,
We understand your frustration, especially after dealing with ongoing connectivity issues and having to restart the router repeatedly without seeing a lasting improvement.We can see that you’ve already spoken with our Cancellations Team, and your cancellation has been logged for 1 November 2026.We acknowledge your concerns regarding the service and the difficulties you’ve experienced in getting assistance.Kind regards,
The Mweb Team
We understand your frustration, especially after dealing with ongoing connectivity issues and having to restart the router repeatedly without seeing a lasting improvement.We can see that you’ve already spoken with our Cancellations Team, and your cancellation has been logged for 1 November 2026.We acknowledge your concerns regarding the service and the difficulties you’ve experienced in getting assistance.Kind regards,
The Mweb Team
Best regards,