MWEB - TERRIBLE after sales service with no internet after almost 2 months

Did an application with Mweb for fibre on the 22 March 2020 and was told that it is approved, Vuma will do installation and then Mweb will despatch a router and activate it. Weeks went by and Vuma never showed. Called the call center to query the delay and hold on forever and get told that (Jody) from sales has been emailed and will get back to me urgently. Days go by and no call received. Call the follow up department again and get told that my appication is rejected. A few days later, I receve a router from Mweb. STRANGE: as this only happens after Vuma does their bit and I have also been told that my appliaction is rejected. I then receive an email statement from Mweb with a zero amounts to pay. I emailed *** and get a response that my complaint is logged (Ticket MWB***7) and the sales division will get back to me. I then receive a sms today that (We have not heard from you regarding your MWEB Fibre order. Call *** within the next 7 days to avoid having your order cancelled). I have in the meantime connected their router to the fibre and have no internet connection. I have not received any calls whatsoever to follow up on installation or complaint. Really disgusted with the level of service received.