MWEB/TELKOM Relationship Affecting Customers

We logged a call Tuesday/Wednesday and were given a MWEB call reference number as well as a Telkom reference number. Until this morning we were under the impression that there is a technical problem somewhere. The MWEB call agent this morning said something about a database and back-end configuration problem - which sounds like a service level agreement issue between MWEB and Telkom. Unacceptable! The technician from Telkom that phoned me this morning - from site somewhere in Jukskei Park therefore wasted his time going to site and working to try and troubleshoot and my time because of poor communication between MWEB/Telkom at the level where calls are logged and dispatched. It is not a technical fault problem at all!