Mweb Telkom LTE pathetic service

Well, Mweb has disappointed me after being a customer for more than ten years. I was on the MTN LTE package after being with fibre. I relocated and there is no fibre and had no choice but to take the LTE option.

After about a year, I received an email from Mweb advising me to switch to the Telkom LTE package. Due to MTN applying throttles and limited usage. Where Telkom apparently is open to fair usage. This costed me R249 in “admin” fees also. Which I had to pay.

After a month, with very good speeds and no issues, all of a sudden im getting download speeds of hardly 2mbs. So I phone Mweb, which took almost an hour to get through, tests where done to no avail. The mweb technical consultant admitted that there is nothing on his he can do to resolve the issue. It will be forwarded for further investigation. I presume to Telkom. The following was done:

Router was switched off and on. No avail The reset button on the router was pressed as per instructions. To no improvement. Simcard was removed and re-inserted. No improvement.

I do have another Telkom simcard on a package from Telkom directly. I inserted this simcard and it worked perfectly on the router supp**** by Mweb. So this surely excludes router issues. The Telkom sim card supp**** by Mweb was put back and same issues. To such an extent that a simple google search does not work.

I was promised a call back and that my matter will be attended to. Its been three days, no feedback and no reply. Your service is lacking. And in the meantime Im stuck with no internet usage, kids that have to home schooling, etc. i tried calling Mweb again and after an hour of holding, I gave up. Mweb, please attend and fix this issue. I will be reporting this to the ombudsman, as well as the MyBroadband forum website for further intervention. Handle this and fix this ASAP.

Thank you. Walter Daniell