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Terry-Leigh Eder
1 reviews | Active since Sept 2011
10 Nov 2015, 16:35
Mweb-Telkom line through Mweb.
We are with Mweb and for almost five days now our ADSL line is down. We have got this line adsl line with Telkom, but through Mweb. I have sent emails and made phone calls, but nothing happens. Telkom fixes the adsl for about 5 to 6 hours and then and line goes away again. Is it possible that between Mweb and Telkom somebody can fix this adsl line so that it stays on. We are trying to run a business, but this is clearly not important to Mweb or Telkom. If you offer the telkom adsl line through yourselves please see to it that my adsl line works.<br> <br>
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Mweb's replyOfficial
10 Nov 2015, 16:49Hello lajos,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply10 Nov 2015, 16:49
Official
Hello lajos,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,