MWEB /Telkom activation and disgusting after product service

This is my first time signing up for fibre and so far it’s been an unpleasant experience. At first- they responded quickly and got the router delivered and installed the day after that.. Then I come to find out it isn’t activated. They send someone out but from Telkom who is A. Shocked to see that the router is installed as she assumed she’d have to and B. Doesn’t have a clue on the next steps. She hangs about for about half an hour calling here and there then restates that it has to be activated and the person who previously installed it should have done this. I ask for the next step in all of this and don’t get an answer which leads to me letting her know that if she doesn’t know what she’s doing here or how to help then she’s wasting both of our time. It’s been near two weeks since installation, still no activation or working internet, over R350 worth of phoning to try find out what’s going on only to be constantly transferred or hung up on or told that it’s Telkom who then says it’s MWEB. I am close to just cancelling this so called service as I’m not receiving it and the way they deal with customers is disgusting. I suggest this gets resolved sooner rather than later and I will reverse any billing should I get it at the end of the month.