# Mweb Technical Team- we need service

# 8 days no email service and no escalation from technical team as to when we can expect this to be revolved. As a service operations business, this is totally unacceptable and despite numerous emails to the technical team, and being told the DNS record has been updated, we still have no emails. Our IT provider has tried to assist on our behalf, as it is difficult to email when you have no emails coming through to receive their responses, to no avail. We are now operating on Gmail but still have zero response from Mweb on turnaround time- we have been a customer of theirs for 25 years, billed monthly without fail!