AA
Alex A
1 reviews | Active since Nov 2009
03 Jun 2026, 15:05
Mweb technical support
Your call center for technical support requires serious attention. Almost two hours waiting for a technical support agent to ‘answer and assist’. The app with live chat is even worse!!!
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
03 Jun 2026, 15:30Hi Alex,
We understand how frustrating it can be to need assistance and not receive the level of support that meets your expectations. Being unable to get help when you need it most can feel discouraging and inconvenient. This experience has not aligned with the level of service we aim to provide, and your concern is completely valid.
We’re here to help and would really appreciate the opportunity to assist. If you still require assistance, please send us a direct message on Hello Peter with a brief summary of your issue, and our team will take a closer look and support you accordingly.
Kind regards,
Mweb Team
We understand how frustrating it can be to need assistance and not receive the level of support that meets your expectations. Being unable to get help when you need it most can feel discouraging and inconvenient. This experience has not aligned with the level of service we aim to provide, and your concern is completely valid.
We’re here to help and would really appreciate the opportunity to assist. If you still require assistance, please send us a direct message on Hello Peter with a brief summary of your issue, and our team will take a closer look and support you accordingly.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 15:30
Official
Hi Alex,
We understand how frustrating it can be to need assistance and not receive the level of support that meets your expectations. Being unable to get help when you need it most can feel discouraging and inconvenient. This experience has not aligned with the level of service we aim to provide, and your concern is completely valid.
We’re here to help and would really appreciate the opportunity to assist. If you still require assistance, please send us a direct message on Hello Peter with a brief summary of your issue, and our team will take a closer look and support you accordingly.
Kind regards,
Mweb Team
We understand how frustrating it can be to need assistance and not receive the level of support that meets your expectations. Being unable to get help when you need it most can feel discouraging and inconvenient. This experience has not aligned with the level of service we aim to provide, and your concern is completely valid.
We’re here to help and would really appreciate the opportunity to assist. If you still require assistance, please send us a direct message on Hello Peter with a brief summary of your issue, and our team will take a closer look and support you accordingly.
Kind regards,
Mweb Team
Mweb's replyOfficial
03 Jun 2026, 17:12 Hi Alex ,
We sincerely apologize for any frustration. To help, we have logged a follow-up with the team that manages all service upgrades for Openserve. They will review the upgrade and advise ASAP.
Kind regards,
The Mweb Team
We sincerely apologize for any frustration. To help, we have logged a follow-up with the team that manages all service upgrades for Openserve. They will review the upgrade and advise ASAP.
Kind regards,
The Mweb Team
Mweb's reply03 Jun 2026, 17:12
Official
Hi Alex ,
We sincerely apologize for any frustration. To help, we have logged a follow-up with the team that manages all service upgrades for Openserve. They will review the upgrade and advise ASAP.
Kind regards,
The Mweb Team
We sincerely apologize for any frustration. To help, we have logged a follow-up with the team that manages all service upgrades for Openserve. They will review the upgrade and advise ASAP.
Kind regards,
The Mweb Team
AA
Alex A's updateReviewer Update
03 Jun 2026, 18:22Thank you
AA
Alex A's update03 Jun 2026, 18:22
Reviewer Update
Thank you
Mweb's replyOfficial
04 Jun 2026, 09:38You're welcome.
Mweb's reply04 Jun 2026, 09:38
Official
You're welcome.