1 reviews | Active since Aug 2009
MWeb Technical department is pathetic
<p>Prior to upgrading my internet to fibre my ADSL line was down for 5 days. My line is currenlty being "managed" (If you could call it that) by Mweb. I landed up having to contact telkom directly and spending hours on the phone to try get my line up and running. Mweb assisted with NOTHING.</p> <p>Now I have a fibre line that is nowhere near the 100mbps I am paying for and the line speed is inconsistent. It seems the only thing that is consistant is the poor service from MWEB.</p> <p>I recommend trying Afrihost or Axxess.</p>
Good Day DrizztPirie,
Thank you for taking the time to make contact with us.
Our customer care representative has since been in contact with you.
We are arranging a Technical Specialist call back, in order to troubleshoot the variable speeds you've been encountering.
Kind regards
MWEB Client Services
Good Day DrizztPirie,
Thank you for taking the time to make contact with us.
Our customer care representative has since been in contact with you.
We are arranging a Technical Specialist call back, in order to troubleshoot the variable speeds you've been encountering.
Kind regards
MWEB Client Services
So the technical assistant called back and said they would push this up the priority list and get back to me by Thursday, latest Friday.
It's now Saturday and MWEB are living up to their poor standards.
So the technical assistant called back and said they would push this up the priority list and get back to me by Thursday, latest Friday.
It's now Saturday and MWEB are living up to their poor standards.