MWEB TECHNICAL ASSISTANCE NON EXISTENT!!!!!!!

WHAT A JOKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The support is an absolute joke I am a business owner and have an issue with my router. At 17:00 my IT Guy was here to assist. I phoned - I was nr 32 in the queue - after about 40 minutes my call was eventually answered. I need MY PASSWORD OF MY ROUTER. This apparently IT must be send by SMS (and in this day and age ONLY SMS????????????). The SMS did not come through and the MWEB rep said that he will phone me back in 5 minutes. I said PLEASE and he said I promise. No later than 6'O Clock. At 18:17 I phoned again and held for 20 minutes. Finally someone answered. Although I did get the OTP's the sms with MY PASSWORD could not come through - apparently there is something wrong with their system as he saw it on their group. AND THEN he said to hold the line and the call dropped. I have now spend 2 hours to get a password - REALLY!!!!!! January 2025 WILL BE MY LAST MONTH. MY ACCOUNT NO: ***4 If your system is up and running again one day please phone me because spending almost 2 hours on my phone is not what I signed up for.