MWEB technical and customer service fault logging

I am currently having the worst experience with one of the Mweb consultants by the name Kirwyn. When we started the application for the fibre product he was consistent with responding to my emails. Last week Wednesday I notified him that the fibre installation was complete could he send the router. He only responded to my mail 2 days later and only released the delivery 2 days from the time. Router gets delivered and there are issues with the internet connection which I advise him about via email and guess what no response. I called in 3 times yesterday and the issue has still not been resolved. Technicians giving me a round a round and blaming vodacom for the fault, spoke to the vodacom people and they advised that it’s Mweb’srouter is the issue. Basically no one between the two companies wants tot take full responsibility of the issue at hand. that I ask him that May he please assist with the fault queries with no luck of response from him. I just want to cancel the whole fibre installation because Mweb is the worst. Their customer service and technical service is down to the dogs!!! Wouldn’t recommend