Mweb tech Support ill equipped call centre

The craziest day with mweb .Our fibre has been down since 2 am on 13/10/21 and on calling my ISP was informed that it was a tower down by tech support at mweb .when it didn’t make sense I requested a call back from a supervisor and received a call from Thane at mweb who attempted to explain the first lie away by adding more lies by saying it is the settings to the router which needs to be reset which again didn’t make sense as he added it can only be done by Vuma as mweb only provides the bandwidth. I am loosing thousands of Rands in income as vuma can only assist in 24-48 hours which means I can look at a 72hour down time. I do work for a major appliance brand and have a total of 18 technicians waiting on work to be sent remotely as the do house calls which now causes 18 families also loosing money due to the incapacity of my ISP to keep the service up and running which I pay for and all I receive is lies and apologies witch won’t feed these families or mine. On the day of payment for the service I am supposed to receive mweb takes the full amount causing me to have adjust my budget. Mweb tech support is ill equipped to do anything technical Tech support manager don’t know what he reads from what ever script they are fed