MWEB Teach Your Agents How To Investigate and Read Statements

Good day

I had a Mweb internet service from November 2020 till May/June 2021. 31 May I paid the last amount outstanding to Mweb in order to settle the account and close off my service with them.

Well surprisingly I have now been advised that I owe a R329 in outstanding fees for a supposed failed debit order in December 2020. The query feedback says it was run in December 2021. When viewing the statement the following is displayed. 31 December 2020 a R329 debit order was run successfully off my account.

The statement says that my last payment date was 31 May 2021, so far this is correct as that was last payment made. Yet the agent sends me a statement with a reference R***8 which was supposedly unpaid and now this balance reflects on statement as at 15 October 2021. This 5 months after my account was settled and 6 months since the amount was paid but is apparently unpaid.

Someone really needs to show these people how to read a statement and how to manage their accounting system. There is no way I am going to be held responsible for a payment or phantom unpaid debit order when the statement clearly reflects account settled as at May 2021.