MWEB Talk – Fibre, No calls, – No service

MWEB Talk – Fibre, No calls, – No service

After converting to fibre from ADSL I decided to get a VOIP Phone, my service runs through MWEB. The date was 15 January 2018, I app**** for MWEB TALK. It takes 20 days for them to port an ADSL line. Yet 60 days later and after numerous calls ( I spent 3 hours in total using my Mobile due to not having a landline anymore) I still have no service on my IP phone. The number has not been ported and after back checking MWEB with Telkom, Telkom notified me that MWEB will be able to do the porting at a switch of a button. Due to the fact that it is a copper (landline) and not a true ADSL line, porting is a less tedious process. I am now so fed-up with this non delivery; people can’t reach me for business or otherwise. And it is costing me money. Telkom cut the line from their side (ported it) but MWEB is too useless to pick this up. Even after 30 days I called, no response, every time I asked that they mail me to create a paper trail, yet this never happened. I am extremely busy and this is the first time I found to speak my mind on this platform. Now as I asked many times before, I would like to speak to a manager of your MY Talk – Fibre department. Your service is ********** and I will claim back the 3 hours talk time I spent on the phone that came to naught. Also I would like you to make good of your promises and deliver a service that I paid for. I have no words to describe how upset I am and would tell anyone not to use MWEB due to your current service levels. I am reeling from your call centre’s noncommittal attitude and useless service.

If I could have given you a lower rating I would have. You are wasting my time and money!!!