1 reviews | Active since Jul 2018
Mweb taking money after cancellation of deceaced person
<div>Not long ago I posted about Mweb and their horrible service, charging for internet of an deceaced person. After I posted an review they quickly called me to solve the problem however, end May 2026 they deducted again! I have sent numerous emails regarding the previous deductions and when we will be refunded as promised but no replies to my emails. That's why I am posting here as it is the only place they attend to. Mweb can you please tell me how long will you be ********ly taking money for a deceaced mans internet? I did enquire at the police station and as I do have evidence that we did notify you in time aswell as the empty promises you made to credit the money back, and yes I can open an case that will involve multiple violations. Please people do not use Mweb they have the worst service ever and on top of that you will be in your grave and they will still want money for the ghost using the internet. They have the most incompitent people working for them that can't even do their work properly.</div>
We fully understand how upsetting and distressing this situation must be, especially given the sensitive nature of the account and the repeated charges despite your prior communication. This is absolutely not the experience we want any client to have, and your concerns are completely valid.
We would really like the opportunity to step in and assist in getting this properly resolved. Please send us a direct message on Hello Peter with the email address and cellphone number linked to the account, so we can locate the details and investigate this matter thoroughly, including the billing and prior communication.
We’re ready to review this in detail and ensure the necessary steps are taken to bring the matter to a proper resolution.
Kind regards,
Mweb Team
We fully understand how upsetting and distressing this situation must be, especially given the sensitive nature of the account and the repeated charges despite your prior communication. This is absolutely not the experience we want any client to have, and your concerns are completely valid.
We would really like the opportunity to step in and assist in getting this properly resolved. Please send us a direct message on Hello Peter with the email address and cellphone number linked to the account, so we can locate the details and investigate this matter thoroughly, including the billing and prior communication.
We’re ready to review this in detail and ensure the necessary steps are taken to bring the matter to a proper resolution.
Kind regards,
Mweb Team
Thank you for providing the details, we appreciate you taking the time to share this with us.
After reviewing your account, it can be confirmed that the R999 charge relates to a clawback fee, which is app**** when the router has not been returned. To assist further, could you please confirm whether the router has already been returned? If the router still needs to be returned, you can follow the process outlined here:
https://help.mweb.co.za/articles/account-and-billing/returning-hardware/returning-hardware-process
Once the router has been returned, please let us know so that a credit request can be logged on your behalf.
Kind regards,
Mweb Team
Thank you for providing the details, we appreciate you taking the time to share this with us.
After reviewing your account, it can be confirmed that the R999 charge relates to a clawback fee, which is app**** when the router has not been returned. To assist further, could you please confirm whether the router has already been returned? If the router still needs to be returned, you can follow the process outlined here:
https://help.mweb.co.za/articles/account-and-billing/returning-hardware/returning-hardware-process
Once the router has been returned, please let us know so that a credit request can be logged on your behalf.
Kind regards,
Mweb Team