CV
Clive V
1 reviews | Active since Mar 2009
28 Apr 2026, 17:10
Mweb taking incompetence to an art level.
I tried to contact Mweb, initially via their site chat window, after a number of constant repeat "answers' telling me to repeat exactly what I had typed in previously, I gave up and I tried telephoning. I was told that I was "first in line" basically every few minutes. After over 12 minutes of being first in line, I put the phone down. Honestly Mweb, why do you even bother with the bs. Why not simply state that: " You could be holding on forever and we will answer sometime in the future."?
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Mweb's replyOfficial
29 Apr 2026, 08:25Hi Clive, thank you for sharing your experience, and I understand the frustration this has caused. What you’ve described with both the chat interaction and the call queue clearly didn’t provide the level of support or clarity you should expect, especially after taking the time to reach out. Being repeatedly prompted on chat and then left waiting in a queue without progress understandably becomes very discouraging. We’d like to step in and take this further for you so it can be properly reviewed and your query dealt with directly. Please send us a private message with your details and a brief summary of your query, and we’ll ensure it’s directed to the right team for prompt attention. This will also help us make sure you’re not having to repeat your information again. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply29 Apr 2026, 08:25
Official
Hi Clive, thank you for sharing your experience, and I understand the frustration this has caused. What you’ve described with both the chat interaction and the call queue clearly didn’t provide the level of support or clarity you should expect, especially after taking the time to reach out. Being repeatedly prompted on chat and then left waiting in a queue without progress understandably becomes very discouraging. We’d like to step in and take this further for you so it can be properly reviewed and your query dealt with directly. Please send us a private message with your details and a brief summary of your query, and we’ll ensure it’s directed to the right team for prompt attention. This will also help us make sure you’re not having to repeat your information again. Kind regards,
The Mweb Team
The Mweb Team