Mweb takes your money, doesn't provide service

After moving to a new place beginning of August, we have been trying to get our Fiber connected. After 2 months of back and forth, thousands of rands wasted on airtime on the call centre, waiting, and thousands spent on data as we still needed for work. Finally, we managed to get a (Vumatel) technician out to come have a look as Mweb kept saying the issue is on Vumatel side. It was established that the fiber cable was damaged. Somehow MWEB kept telling us it's active and that there is data usage(??) but we have no internet. We had Vumatel come around to replace cable. Then, still no internet. Now when we call the call centre we just get transferred between the departments and no one seems to know how to fix the situation. Technical support says, "Oh Sales was supposed to do this and that, let me put you through", Sales says "Oh you have to go back to the moving department", then, "actually you need to speak to technical support" and so on and so forth. It seems they don't know how to sort this issue, and have possibly connected us to the wrong place as someone else is lekker enjoying the internet. Even though they keep telling us we're on. At this stage we just want to cancel the contract, get a refund and go with a different service provider. They're still debiting my account and taking my money for a service they are not providing. We're tired of wasting TIME and MONEY for this lack of service. One star is a compliment, this service doesn't deserve a single star.