Mweb takes your money, but provides no service.

I am severely disappointed with MWeb's terrible customer service. I signed up for one of their fiber internet packages on the 28th of August. The deal comes with a 1 year contract, with free installation and a free router. The next day Vumatel came promptly to install the fibre connection, I had no hiccups with them. The day after on 29th August 2020 my account got debited with R649.29 by MWeb and they have not even activated my internet connection yet. They explicitly state that they will only start billing a person once your internet is connected. I have called them many times to try and sort out the faulty deduction. I also have no date yet of when they would connect me to the internet. I have spoken to several very unhelpful, and some even rude customer service agents. They claim the deduction was for the router. I told them that the router was included for free with the particular package. Now they say that I did not tick the free router box when I signed up, which I most definitely did. The deduction on my account came without an invoice from MWeb to say what it was for. I told them I will make a complaint at the police for a wrongful deduction. Now MWeb is threatening me with the deduction of the R3000 installation fee. All I want is for MWeb to help me sort this problem out. It seems impossible to get helped over the phone. When someone finally picks up the phone they just keep transferring you to the next person who also cannot help until the phone drops and no one ever calls back. There is also no email address to email my complaint to. I am fed up. It is my consumer right to cancel a contract within the first few days if I am not happy. I will be sure not to recommend MWeb to any of my friends or work colleagues. Rather pay a bit more and go with a different internet provider.