MWEB take the time to listen to your clients

I am very ashamed of MWEB. I have been a client since 2020 and in Feb 2021 I decided to change from the 28 day voucher to the recurring monthly option. This was done on the 25th February 2021, I paid the monthly fee on this day. Till today being 9 March 2021 I still have no internet. This is so unfair as payment was made but no internet. I am working from home and kids needs to do their homework and research via the internet. I have spent so much money on data and airtime to contact mweb and vumatel but my problem hasn't been resolved. Can MWEB please sort out this problem as it's becoming unbearable.