Mweb swap over

I have contacted Mweb on Monday 10/11/2025 and was informed that I could cancel with my current isp and move over to them and this will take a them after informing vumatel which they was going to do , to get the line moved over to them, is gone 4 days i am without WiFi i run an IT company from home and require internet urgently to run my business. I checked with Mweb daily on the progress very pathetic response time and answers. I get told today 13/11/2025 that they have to wait for my current isp to hand over the line to them and they are not sure the time frame on that i will just have to wait for feedback , imagine I am Losing out business due to their incompetence and they don't want to help me in anyway