Mweb, Suspend line with out notice.

Our current experience with Mweb, moving our current Fibre internet service from our old adress to new adress, has turned in absolute nightmare, as we notify them 4 weeks ago, to move over to new adress, they have stated that it would take 2 weeks, on 21st of May, Mweb suspended our fibre line, with out any notice, this has caused that our emails were cut off, which is a disaster for any company ,operating in these difficult times. I have contacted Mweb over the weekend, and they informed us that there is nothing they could do to assist, as this caused lost of income. I would not advise to use Mweb as they remind me of Telkom service, a disaster in many ways.