J
Joumase
1 reviews | Active since Jun 2026
10 Jun 2026, 22:22
Mweb support staff are great, knowledgable and respectful
Mweb support staff are great, knowledgable and respectful. But it is very long and frustrating process to get a hold of a CS agent, god forbid that you need a technician because that will take even longer.
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Mweb's replyOfficial
11 Jun 2026, 08:44Hi,
We really appreciate you highlighting the positive experience you’ve had with our support staff and the level of knowledge and professionalism they bring. It’s great to hear that this has made a difference during your interactions. At the same time, we completely understand how frustrating it must be to go through long wait times just to reach an agent. Support should be easy to access from the start, not something that requires extended waiting. Your feedback has been shared with our Service Quality Team for both recognition and improvement, as reducing wait times while maintaining high-quality support is what we strive for.
We’ll continue working on improving response times so your future experience is quicker and more seamless.
Kind regards,
Mweb Team
We really appreciate you highlighting the positive experience you’ve had with our support staff and the level of knowledge and professionalism they bring. It’s great to hear that this has made a difference during your interactions. At the same time, we completely understand how frustrating it must be to go through long wait times just to reach an agent. Support should be easy to access from the start, not something that requires extended waiting. Your feedback has been shared with our Service Quality Team for both recognition and improvement, as reducing wait times while maintaining high-quality support is what we strive for.
We’ll continue working on improving response times so your future experience is quicker and more seamless.
Kind regards,
Mweb Team
Mweb's reply11 Jun 2026, 08:44
Official
Hi,
We really appreciate you highlighting the positive experience you’ve had with our support staff and the level of knowledge and professionalism they bring. It’s great to hear that this has made a difference during your interactions. At the same time, we completely understand how frustrating it must be to go through long wait times just to reach an agent. Support should be easy to access from the start, not something that requires extended waiting. Your feedback has been shared with our Service Quality Team for both recognition and improvement, as reducing wait times while maintaining high-quality support is what we strive for.
We’ll continue working on improving response times so your future experience is quicker and more seamless.
Kind regards,
Mweb Team
We really appreciate you highlighting the positive experience you’ve had with our support staff and the level of knowledge and professionalism they bring. It’s great to hear that this has made a difference during your interactions. At the same time, we completely understand how frustrating it must be to go through long wait times just to reach an agent. Support should be easy to access from the start, not something that requires extended waiting. Your feedback has been shared with our Service Quality Team for both recognition and improvement, as reducing wait times while maintaining high-quality support is what we strive for.
We’ll continue working on improving response times so your future experience is quicker and more seamless.
Kind regards,
Mweb Team