DS
Daryl S
1 reviews | Active since Jun 2020
19 Mar 2026, 16:40
Mweb support is useless
Mweb your support is non existent, i have been holding to help a client with a mail issue for more than an hour now. I have also been first in line for more than 30 mins of the total time. You really need to jack up your service and employ some competent people or you will become another dead South African brand in a hurry.
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Replies (4)0
Replies (4)
Mweb's replyOfficial
19 Mar 2026, 16:51Hi Daryl, we understand how frustrating and time-consuming this has been, especially while trying to assist your client. Your experience highlights the challenges you’ve faced in reaching our support team, and we take this feedback seriously. Please be assured that we’re actively reviewing our processes to improve accessibility and responsiveness, and we remain committed to providing the level of service our clients expect. Please let us know if you still need assistance with the mail issue, and our team will guide you through the next steps. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply19 Mar 2026, 16:51
Official
Hi Daryl, we understand how frustrating and time-consuming this has been, especially while trying to assist your client. Your experience highlights the challenges you’ve faced in reaching our support team, and we take this feedback seriously. Please be assured that we’re actively reviewing our processes to improve accessibility and responsiveness, and we remain committed to providing the level of service our clients expect. Please let us know if you still need assistance with the mail issue, and our team will guide you through the next steps. Kind regards,
The Mweb Team
The Mweb Team
DS
Daryl S's updateReviewer Update
20 Mar 2026, 12:03Just to add to this i have been on the support contact number for 50 mins of which 40 of them i have been first in line, this is really shoddy service, how does it take your agents 40 mins to deal with an issue???
DS
Daryl S's update20 Mar 2026, 12:03
Reviewer Update
Just to add to this i have been on the support contact number for 50 mins of which 40 of them i have been first in line, this is really shoddy service, how does it take your agents 40 mins to deal with an issue???
DS
Daryl S's updateReviewer Update
20 Mar 2026, 12:251 Hour 10 mins waiting to get through to support and 1 hour i have been first in line. If this was my domain i would have transferred it to a more reputable host when Mweb was bought out. I have my own domain hosted by a host i can call and get someone on the phone in 15 mins or less...
DS
Daryl S's update20 Mar 2026, 12:25
Reviewer Update
1 Hour 10 mins waiting to get through to support and 1 hour i have been first in line. If this was my domain i would have transferred it to a more reputable host when Mweb was bought out. I have my own domain hosted by a host i can call and get someone on the phone in 15 mins or less...
DS
Daryl S's updateReviewer Update
20 Mar 2026, 12:43I just tried to retrieve the login link again and guess what no email has arrived in the mailbox to be able to get logged into the Antispam. 1 Hour 30 mins trying to get support from your support contact number of which 1 hour 20 first in line and still no one has attended to me. How long do i have to hold before i get someone on the line Mweb???
DS
Daryl S's update20 Mar 2026, 12:43
Reviewer Update
I just tried to retrieve the login link again and guess what no email has arrived in the mailbox to be able to get logged into the Antispam. 1 Hour 30 mins trying to get support from your support contact number of which 1 hour 20 first in line and still no one has attended to me. How long do i have to hold before i get someone on the line Mweb???