MWEB support is DREADFUL

I recently requested to move my fibre line from one service provider to MWEB. They were super quick to have a sales person call me and signing me up was a breeze. The order was placed on the 7th April and the line was released on the 30th April. Then the fun started!! Reaching their call centre is at least a 30 - 40 minute wait. When you finally reach someone they transfer you to another department and you wait again, I have been on hold a total of 3 hours today across various calls. When you are finally getting somewhere they disconnect you and dont call you back. I am currently on call 9 for the day and have been on hold for 52 minutes so far with no answer. Vumatel have transferred the line and activated it. I CANNOT get anyone to help me setup my router with user names and passwords. Their online system is USELESS. Their "chat" online option is USELESS. Their whatsapp line is USELESS. worst tech support EVER