LS
Leana S
1 reviews | Active since Feb 2021
10 Apr 2026, 15:19
MWEB SUPPORT CALL CENTRE POOR SERVICE WAITING 60MINUTES TO SPEAK TO AN AGENT
Mweb support center very poor service.
On the 8th April I call the support center (holding on 60minutes) to ask the Agent is everything up to date with my account & when is the next payment date. Very friendly agent & he checked & gave me the assurance that the next payment date is 25th of April. (The mweb app was down & I could view my invoice) According to me everything ok.
Today the 10th April. No service Called ghe mweb support holing on 13:12-14:12 & then the line disconnected. I wanted to find out why my service suspended or something wrong with the service. I even ask for assistance on mweb WhatsApp until now 'waiting for agent'. I sent a mail to complaints department there turnaround time 24/48 business hours.
I told mweb numerous time I make use of there services for business
What must I do. I cannot ask a robot ?
Helpful (0)
Replies (11)0
Replies (11)LS
Leana S's updateReviewer Update
10 Apr 2026, 15:23MWEB SUPPORT ON THE LIVE CHAT & WHATSAPP RADIO SILENT???!! I NEED ASSISTANCE PLS
LS
Leana S's update10 Apr 2026, 15:23
Reviewer Update
MWEB SUPPORT ON THE LIVE CHAT & WHATSAPP RADIO SILENT???!! I NEED ASSISTANCE PLS
Mweb's replyOfficial
10 Apr 2026, 15:38Hello Leana
Thank you for taking the time to share this, and we completely understand how disruptive and frustrating this situation has been, especially given that you rely on the service for business purposes. We also recognise the confusion caused by the conflicting information and the difficulty you’ve experienced reaching support. This is not the experience we aim to deliver.
We would like to assist you directly and ensure your account and service status are properly reviewed without further delay. To proceed securely, we will need to move this to a private message. Please confirm your registered email address so we can access your profile and investigate what led to the service suspension and billing/activation status.
Once we have your details, we will:
- Review your account status and payment history
- Investigate the reason for the service suspension
We appreciate how important uninterrupted connectivity is for your work, and we want to ensure this is resolved as quickly and clearly as possible for you.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply10 Apr 2026, 15:38
Official
Hello Leana
Thank you for taking the time to share this, and we completely understand how disruptive and frustrating this situation has been, especially given that you rely on the service for business purposes. We also recognise the confusion caused by the conflicting information and the difficulty you’ve experienced reaching support. This is not the experience we aim to deliver.
We would like to assist you directly and ensure your account and service status are properly reviewed without further delay. To proceed securely, we will need to move this to a private message. Please confirm your registered email address so we can access your profile and investigate what led to the service suspension and billing/activation status.
Once we have your details, we will:
- Review your account status and payment history
- Investigate the reason for the service suspension
We appreciate how important uninterrupted connectivity is for your work, and we want to ensure this is resolved as quickly and clearly as possible for you.
Kind regards,
The Mweb Team
The Mweb Team
LS
Leana S's updateReviewer Update
10 Apr 2026, 16:02Mweb Agent you keep on asking my registered email & I send privately on this platform & you keep on sending the first response over & over.
The WMB***4 your reference number.
Can you pls send me an email ir communication other than this above?
The WMB***4 your reference number.
Can you pls send me an email ir communication other than this above?
LS
Leana S's update10 Apr 2026, 16:02
Reviewer Update
Mweb Agent you keep on asking my registered email & I send privately on this platform & you keep on sending the first response over & over.
The WMB***4 your reference number.
Can you pls send me an email ir communication other than this above?
The WMB***4 your reference number.
Can you pls send me an email ir communication other than this above?
LS
Leana S's updateReviewer Update
10 Apr 2026, 16:19Currently on whatsapp group for assistance
LS
Leana S's update10 Apr 2026, 16:19
Reviewer Update
Currently on whatsapp group for assistance
Mweb's replyOfficial
10 Apr 2026, 16:25Hi Leana.
Thank you for the update. We are not able to locate a profile linked to any of the above details from this platform. Please share the account holder ID number with us via private message, so we may gain access to the account to further assist.
Kind regards,
The Mweb Team
Thank you for the update. We are not able to locate a profile linked to any of the above details from this platform. Please share the account holder ID number with us via private message, so we may gain access to the account to further assist.
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 16:25
Official
Hi Leana.
Thank you for the update. We are not able to locate a profile linked to any of the above details from this platform. Please share the account holder ID number with us via private message, so we may gain access to the account to further assist.
Kind regards,
The Mweb Team
Thank you for the update. We are not able to locate a profile linked to any of the above details from this platform. Please share the account holder ID number with us via private message, so we may gain access to the account to further assist.
Kind regards,
The Mweb Team
LS
Leana S's updateReviewer Update
10 Apr 2026, 17:40Good Day,
I need a turnaround time when I will have my service back?
I need a turnaround time when I will have my service back?
LS
Leana S's update10 Apr 2026, 17:40
Reviewer Update
Good Day,
I need a turnaround time when I will have my service back?
I need a turnaround time when I will have my service back?
LS
Leana S's updateReviewer Update
10 Apr 2026, 18:05MWEB PLS I NEED MY SERVICE BACK?
If i was at fault here then I wouldn't reach out HelloPeter for assistance.
If i was at fault here then I wouldn't reach out HelloPeter for assistance.
LS
Leana S's update10 Apr 2026, 18:05
Reviewer Update
MWEB PLS I NEED MY SERVICE BACK?
If i was at fault here then I wouldn't reach out HelloPeter for assistance.
If i was at fault here then I wouldn't reach out HelloPeter for assistance.
LS
Leana S's updateReviewer Update
10 Apr 2026, 19:14Mweb I use your network for business purposes, unfortunately I am still dependent on your service. I can loose my job due to your incompetence not activating my service. You put me under immens pressure.
If the support center answered my calls (on hold for 60minutes) then would not report your poor services to HelloPeter. The Live Chat never working. The Mweb WhatsApp also not working. Or rather I'm just being ignored.
HOPE MWEB GOING TO PAY MY RENT & MY OVERHEADS WHEN I LOOSE MY JOB DUE TO NO SERVICE.
If the support center answered my calls (on hold for 60minutes) then would not report your poor services to HelloPeter. The Live Chat never working. The Mweb WhatsApp also not working. Or rather I'm just being ignored.
HOPE MWEB GOING TO PAY MY RENT & MY OVERHEADS WHEN I LOOSE MY JOB DUE TO NO SERVICE.
LS
Leana S's update10 Apr 2026, 19:14
Reviewer Update
Mweb I use your network for business purposes, unfortunately I am still dependent on your service. I can loose my job due to your incompetence not activating my service. You put me under immens pressure.
If the support center answered my calls (on hold for 60minutes) then would not report your poor services to HelloPeter. The Live Chat never working. The Mweb WhatsApp also not working. Or rather I'm just being ignored.
HOPE MWEB GOING TO PAY MY RENT & MY OVERHEADS WHEN I LOOSE MY JOB DUE TO NO SERVICE.
If the support center answered my calls (on hold for 60minutes) then would not report your poor services to HelloPeter. The Live Chat never working. The Mweb WhatsApp also not working. Or rather I'm just being ignored.
HOPE MWEB GOING TO PAY MY RENT & MY OVERHEADS WHEN I LOOSE MY JOB DUE TO NO SERVICE.
LS
Leana S's updateReviewer Update
11 Apr 2026, 08:42Good Morning Mweb,
Can I kindly get my service up & running?!
Can I kindly get my service up & running?!
LS
Leana S's update11 Apr 2026, 08:42
Reviewer Update
Good Morning Mweb,
Can I kindly get my service up & running?!
Can I kindly get my service up & running?!
LS
Leana S's updateReviewer Update
11 Apr 2026, 17:58Good day,
Since yesterday my service not reconnect & not yet answered on mweb WhatsApp chat. No communication.
Can someone pls assist from Mweb? I tried reaching out during the day? Nothing
Since yesterday my service not reconnect & not yet answered on mweb WhatsApp chat. No communication.
Can someone pls assist from Mweb? I tried reaching out during the day? Nothing
LS
Leana S's update11 Apr 2026, 17:58
Reviewer Update
Good day,
Since yesterday my service not reconnect & not yet answered on mweb WhatsApp chat. No communication.
Can someone pls assist from Mweb? I tried reaching out during the day? Nothing
Since yesterday my service not reconnect & not yet answered on mweb WhatsApp chat. No communication.
Can someone pls assist from Mweb? I tried reaching out during the day? Nothing
Mweb's replyOfficial
14 Apr 2026, 09:12Hi Leana, we can appreciate how concerning this is, being billed when you believe you’re not receiving service is understandably frustrating and something that needs clarity.
From our side, the account reflects that the service is currently active, which means billing is continuing as per an active connection. However, we do want to make sure this aligns with what you’re actually experiencing on your side.
Can you please confirm whether you are completely unable to connect, or if the issue is that the connection is unstable or not usable? This will help us determine whether we’re dealing with a service fault, a line issue, or a possible configuration problem that needs to be corrected.
Once we have that detail, we can immediately guide the next steps and ensure this is properly investigated and resolved for you.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Apr 2026, 09:12
Official
Hi Leana, we can appreciate how concerning this is, being billed when you believe you’re not receiving service is understandably frustrating and something that needs clarity.
From our side, the account reflects that the service is currently active, which means billing is continuing as per an active connection. However, we do want to make sure this aligns with what you’re actually experiencing on your side.
Can you please confirm whether you are completely unable to connect, or if the issue is that the connection is unstable or not usable? This will help us determine whether we’re dealing with a service fault, a line issue, or a possible configuration problem that needs to be corrected.
Once we have that detail, we can immediately guide the next steps and ensure this is properly investigated and resolved for you.
Kind regards,
The Mweb Team
The Mweb Team