MWEB Sucks !!!!! stay AWAY at all costs,

Horrible service, extremely horrible, SA residents looking for an ISP (internet Service Provider) please do NOT look at MWEB, we have logged several complaints about internet speed, the most recent on 12 June, as of today, we haven't received a phone call, an email, not even an SMS. they simply ignore us. i have spent hours on the phone, going from this department to that one, then that department to another one, then back to this department, the only thing MWEB is actually good at doing is absolutely nothing. after spending over an hour on the phone, i was told as a paying customer to connect my laptop to this and put in passwords and so on and so on, the question is, are they actually expecting their paying clients to fix their problems ? seriously, why do i then pay them ? should they not be providing the "Service" they are so proud of ? disgusting MWEB, absolutely disgusting. we have even tried contacting them on facebook and even then get automated responses, still no one can come back to us, or assist us, or even pick up a phone to try and help. we have now been struggling for 4 - 5 months, and yet we still wait for assistance. on top of this, i just received another email about how they are extending the free upgrade to my line, Yippeee, however, i have never even received the upgrade..... when i asked, they said well they have done it and I must now contact vumatel...... i thought you were partners, why is MWEB paying customers supposed to follow up with your partners ? are you actually serious right now. we have gone as far as to contact the CEO of MWEB to try and get some service...... lets see if that helps because nothing else does. so i cant work, or do online studies, my wife cannot work and my 10 year old cannot do school work, thanks MWEB for making my life so difficult.