MWEB Sucks - Incomplete Fibre installation

Ordered fibre in November, received installation date of 16 Jan which happened without a hitch. However, when it came time to connect to the system, the connection was not live. Apparently another division handles that. It's been 3 weeks since the installation. I have made numerous calls to FrogFoot (the sub contractor - fibre installer) and their sub-contractor (Closed Circuit) and they say I must speak to my ISP. Well, I've tried contacting MWEB (my ISP) since last week, you wait forever after wading through the automated system and once you are number 1 in the system you get cut off. I have left my number on numerous occasions and have still to hear from anyone!!! I have ADSL with MWEB and have been happy with the customer service hence staying with them for fibre and no going elsewhere. I now regret my decision!!