MWEB Sucks

After clicking on an MWEB banner ad encouraging me to do so, I 'switched' from ADSL to Fibre, with MWEB my long-time (15 year) service provider. In the 4 months since, they have been charging me for both ADSL and Fibre and every attempt to get them to solve this issue has been stonewalled by dense bureaucratic nonsense. I spent an hour on the phone being shunted from Billing to Client Services to Sales and was then assured that the matter would;d be 'escalated' to management. I have sent numerous mails, none of which have been rep**** to. The rare mails I have received have all been from no-reply boxes, so no dialogue is possible. I have whined in the comment section of every Ad-post I have received, and the MWEB social media strokers that monitor the comments have quickly urged me to PM them, whereupon - after asking me for my account details - they stop engaging and all I get is an automated response.... The MWEB fibre is cheap, but if you have a problem good luck. All MWEB cares about is numbers. I urge consumers to do their research before committing to a service agreement with this company.