Mweb sucks

worst customer care experience,, would go as far to say as even worse than telkom.

Can cancelled my fiber at the end of December 2023, had to phone again by middle of Jan 2024 to confirm my request. Line was cancelled at end Jan 2024 as per my request. Then a debit order went off for February 2024,, after numerous phone calls was promised a refund within 3-5 working days. 2 weeks later I phoned again to be told 3-5 workings again.

Totally pathetic.

In December 2023 they increased my fiber monthly fee and when i queried this was told openserve increased their fees,,, strange Afrihost and many more ISP's did not increase their monthly fees .