Mweb sucks

I’ve had an extremely frustrating experience with Mweb. I have not had internet for over a week. Every time I call, I’m told the issue is fixed on their side, yet nothing changes.

On 8 September 2025, I was assured that my internet would be restored in 30 minutes. On 9 September, still no internet. When I called again, I was told by Serzallyn from billing that my account had been cancelled—something I was never informed about. She then insisted I upload my ID copy to update my phone number on their system.

I attempted to do this via their online portal, but instead of resolving the issue, I was passed from “agent to agent”: first to Neil, who then transferred me without answering my question, and finally to Danielle, who left the chat after saying they were “checking.”

I’ve now exhausted every possible way of reaching Mweb for assistance. It is clear to me that customer service is not a priority for this company.

I would not recommend Mweb as a service provider. I will be looking for an ISP that actually takes its work and customers seriously.