1 reviews | Active since Feb 2018
I started with the Fibre contract more than a year back. This was offered through Vumatel. Whenever there is a problem with this service, Mweb takes no ownership of any issue, it is always Vumatel. And Vumatel cannot be contacted. Initial contract was uncapped, but in the middle of each month, Mweb threatened to throttle me, so this was upgraded to a capped data package, 20% more expensive. Recently, every day at 17:00, my Wifi becomes intermittent, and after resetting the router and software version updates, I get told this might be due to the power supply to the router. And that I pay for the more expensive package, but they stopped throttling users a while back. And that, should I now downgrade to the uncapped package, I will not get free installation or new router. Router cable needs to be replaced at my cost, but this cable can only be purchased online, it seems. In the meantime, my wifi becomes completely ****py every afternoon at 17:00, like clock work. MWeb sucks (money from me and service overall).
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