Mweb sucks!

MWEB SUCKS! I have wanted to cancel my AVG for more than two weeks and sent two e-mails with no acknowledgement. I can't access my website: I tried three times and got locked out. After a long struggle devouring my airtime, and listening to the same message over and over, and unsuccessfully pressing the required number to get the required service, I eventually pressed the number for SALES and got through. The helpful person explained that due to new security regulations, after three attempts you are locked out. He promised to get the website people to sms me a new password. I asked if he could put me through to accounts, so that I could at last cancel AVG, which he tried to do, but no answer so I was back to square on. The new password duly arrived, but it still doesn't allow me in. As it is I live on a smallholding where the internet is quite slow, I am a pensioner, and airtime is precious. I'm completely at a loss how to proceed: can Mweb please send me an sms with confirmation that they have cancelled my AVG as well as new login and passwords for both my Mweb account and my webpage. In this lockdown, this is just adding to terrible frustration: I'm paying for AVG I don't want, and I'm paying for a webpage I cannot access. My customer number is ***. PLEASE react to this MWEB!!!!!!!