MWEB Sucks

I've only been with MWEB a couple of months, I've probably phoned them 10 times already with problems or issues. Today, although I pay for a 10mbps line, I get less than 1 mbps. Phoned MWEB, jumped through the hoops of the IVR, was 11th in line and had to hold long before so called "Jan" answered. After 17 minutes of making me run test after test, using an MWEB speed test app that measures higher speed than any other app and being completely unhelpful and not resolving my complaint in any way shape or form, he dropped the phone in my ear! Now if it was a mistake he had my whole profile open in front of him and there was no attempt to call me back. MWEB does not deliver what they advertise, their after sales service sucks, their staff are arrogant and rude and I'm still stuck without the internet service I pay for.