SB
Shaun B
1 reviews | Active since Nov 2017
01 Nov 2017, 12:45
MWEB Sucks
I have been an MWEB customer since they were GLOBAL, yet I find myself regretting my continued support of this organization. I upgraded to MWEB fibre in August and was told over the phone that they would arrange connection and installation via Telkom service providers. Installation was done but I soon received 2 bills - 1 from Mweb and another from Telkom. I have tried to get MWEB to sort this out from 6 Sept and have not had 1 response to my 4 calls, 3 logged queries and 8 emails. I was told today that the matter is being investigated, but by whom and when it will be resolved CANNOT be revealed to me. I am not allowed to get a direct number or email address, my only point of contact is the call centre. SHOCKING SERVICE!!!!
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Replies (3)
Mweb's replyOfficial
01 Nov 2017, 16:42Good Day Shaun,
Thank you for taking the time to raise your concerns.
I have tried calling you via the two cell numbers we have for you, however have been unable to reach you.
We have escalated a request to Telkom to confirm a few details for us and we will provide you feedback once we obtain a reply.
Please do confirm if you have ever made contact with Telkom regarding a Fibre installation?
I checked the email correspondence and noted that you outlined this in your Hello Peter post, however I need to confirm this with you.
I eagerly await your reply and will do all I can to ensure you are assisted.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply01 Nov 2017, 16:42
Official
Good Day Shaun,
Thank you for taking the time to raise your concerns.
I have tried calling you via the two cell numbers we have for you, however have been unable to reach you.
We have escalated a request to Telkom to confirm a few details for us and we will provide you feedback once we obtain a reply.
Please do confirm if you have ever made contact with Telkom regarding a Fibre installation?
I checked the email correspondence and noted that you outlined this in your Hello Peter post, however I need to confirm this with you.
I eagerly await your reply and will do all I can to ensure you are assisted.
Kind regards
MWEB Client Services
Best regards,
SB
Shaun B's updateReviewer Update
02 Nov 2017, 12:03I have NEVER entered into any agreement with TELKOM, and only allowed open serve into my property because when I placed my order with your sales team, I was advised that Telkom would be the service provider.
As you can see from my emails, I have also tried to get responses from Telkom. I finally received a response from Telkom last night advising me that a cancellation is in progress, and this means that my service will be interrupted. Should this happen, I EXPECT Mweb to sort it out immediately.
I was in meetings the whole day yesterday, hence NO RESPONSE.
SB
Shaun B's update02 Nov 2017, 12:03
Reviewer Update
I have NEVER entered into any agreement with TELKOM, and only allowed open serve into my property because when I placed my order with your sales team, I was advised that Telkom would be the service provider.
As you can see from my emails, I have also tried to get responses from Telkom. I finally received a response from Telkom last night advising me that a cancellation is in progress, and this means that my service will be interrupted. Should this happen, I EXPECT Mweb to sort it out immediately.
I was in meetings the whole day yesterday, hence NO RESPONSE.
Mweb's replyOfficial
06 Nov 2017, 15:17Good Day Shaun,
Thanks for the feedback.
I have escalated the feedback to our sales team for further assistance.
I would also suggest making contact with Telkom regarding the bill you've received from them.
Perhaps obtain the feedback in writing, as you've outline that no application was submitted to them.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply06 Nov 2017, 15:17
Official
Good Day Shaun,
Thanks for the feedback.
I have escalated the feedback to our sales team for further assistance.
I would also suggest making contact with Telkom regarding the bill you've received from them.
Perhaps obtain the feedback in writing, as you've outline that no application was submitted to them.
Kind regards
MWEB Client Services
Best regards,