1 reviews | Active since Jan 2017
<p>i have app**** for a 20 meg adsl connection from mweb as from the 5 of january i have used up plus minus R800 rand of airtime just to try to find out what is going on with the line when you call them you speek to 10 people before one can give you an answer. after they told me the account was active but it wil take 3-5 days for the 20 meg to be activated. it was not phoned again then they told me no it takes 5-7 days and the third time 10days still not activated got a sms and mweb told me the line was canceled by telkom. phoned telkom they told me they cant cancel the line because mweb is the supplier of the adsl line . from the begining the line was tested by telkom and mweb and both told me that a 20meg is fine mweb told me after nummerus calls to the the line does not support 20 meg. i phoned telkom again and they told me it does. to me it looks like mweb imployes lazy and uneducated personel and that they dont care to loose support and money</p> <p>its a shame </p> <p>what must n person do to get proper services </p>
Hi mingel123
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Hi mingel123
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
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