MWeb sucks!

For the past month my ADSL speed has dwindled to all but non-existent. So slow that I struggle to open the most basic of websites, and uploading files via DropSend to clients is practically impossible.<br> After numerous fruitless calls to MWeb's technicians I was ultimately escalated to a 'Daniel' (senior engineers dept) who, after 1.5 hours suggested that the issue was with Telkom and that he would get them to contact me. (Of interest is the fact that during the discussion Daniel actually tested the Telkom line and told me that it was fine?) Long story short, with no response from Telkom. I finally got a call from a 'Ruan', (MWeb senior engineer) - more tests and yet another promise to (a) get Telkom to investigate and (b) to personally monitor the issue. That was a week ago and still nothing from neither Telkom nor MWeb! A further aggravation is that it is IMPOSSIBLE to speak to anybody more senior than the technicians without a \call appointment'