WN
William N
1 reviews | Active since Jul 2011
05 Jun 2026, 08:57
Mweb - Successfully Winning the Race as the Worst ISP in South Africa.
This is an ongoing problem that I'm having with Mweb. It's been raised before. I've had people contact me. I've heard the excuses. I've heard the stories and I've heard the apologies and not one of them is worth anything. Why Mweb do I have emails continually blocked at Mweb by your spam engine despite the fact that they are white listed both as individuals and the domain is also white listed?????? You are and remain, without a doubt, the worst ISP in South Africa.
Helpful (0)
Replies (10)0
Replies (10)
Mweb's replyOfficial
05 Jun 2026, 11:02Hi William,
We understand how frustrating it must be to repeatedly deal with the same email blocking issue, especially after having it raised and addressed before. When something as important as email flow is impacted, it can disrupt your daily operations and become very frustrating. It’s clear that this issue has not been resolved as expected, particularly after taking the necessary steps like whitelisting both the sender and domain. To assist further, a technical specialist callback has been arranged under reference MWB***2. They will reach out to you directly to investigate the behaviour of the spam filtering in detail and work towards a more permanent resolution.
If you need any further assistance, you’re welcome to reach out via Hello Peter, and we’ll ensure you receive the help you need.
Kind regards,
Mweb Team
We understand how frustrating it must be to repeatedly deal with the same email blocking issue, especially after having it raised and addressed before. When something as important as email flow is impacted, it can disrupt your daily operations and become very frustrating. It’s clear that this issue has not been resolved as expected, particularly after taking the necessary steps like whitelisting both the sender and domain. To assist further, a technical specialist callback has been arranged under reference MWB***2. They will reach out to you directly to investigate the behaviour of the spam filtering in detail and work towards a more permanent resolution.
If you need any further assistance, you’re welcome to reach out via Hello Peter, and we’ll ensure you receive the help you need.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 11:02
Official
Hi William,
We understand how frustrating it must be to repeatedly deal with the same email blocking issue, especially after having it raised and addressed before. When something as important as email flow is impacted, it can disrupt your daily operations and become very frustrating. It’s clear that this issue has not been resolved as expected, particularly after taking the necessary steps like whitelisting both the sender and domain. To assist further, a technical specialist callback has been arranged under reference MWB***2. They will reach out to you directly to investigate the behaviour of the spam filtering in detail and work towards a more permanent resolution.
If you need any further assistance, you’re welcome to reach out via Hello Peter, and we’ll ensure you receive the help you need.
Kind regards,
Mweb Team
We understand how frustrating it must be to repeatedly deal with the same email blocking issue, especially after having it raised and addressed before. When something as important as email flow is impacted, it can disrupt your daily operations and become very frustrating. It’s clear that this issue has not been resolved as expected, particularly after taking the necessary steps like whitelisting both the sender and domain. To assist further, a technical specialist callback has been arranged under reference MWB***2. They will reach out to you directly to investigate the behaviour of the spam filtering in detail and work towards a more permanent resolution.
If you need any further assistance, you’re welcome to reach out via Hello Peter, and we’ll ensure you receive the help you need.
Kind regards,
Mweb Team
WN
William N's updateReviewer Update
05 Jun 2026, 11:10Thank you.
WN
William N's update05 Jun 2026, 11:10
Reviewer Update
Thank you.
Mweb's replyOfficial
05 Jun 2026, 16:40You`re welcome.
Mweb's reply05 Jun 2026, 16:40
Official
You`re welcome.
WN
William N's updateReviewer Update
12 Jun 2026, 12:18Well we are now another week down the road and still absolutely no service from Mweb!
Emails still being spammed!
Why am I not surprised!!!
Congratulations Mweb - definitely winning the race hands down as the worst ISP in SA!.
However we are one week closer to me closing my account - just busy changing emails with people and then........goodbye forever!!!t
Emails still being spammed!
Why am I not surprised!!!
Congratulations Mweb - definitely winning the race hands down as the worst ISP in SA!.
However we are one week closer to me closing my account - just busy changing emails with people and then........goodbye forever!!!t
WN
William N's update12 Jun 2026, 12:18
Reviewer Update
Well we are now another week down the road and still absolutely no service from Mweb!
Emails still being spammed!
Why am I not surprised!!!
Congratulations Mweb - definitely winning the race hands down as the worst ISP in SA!.
However we are one week closer to me closing my account - just busy changing emails with people and then........goodbye forever!!!t
Emails still being spammed!
Why am I not surprised!!!
Congratulations Mweb - definitely winning the race hands down as the worst ISP in SA!.
However we are one week closer to me closing my account - just busy changing emails with people and then........goodbye forever!!!t
Mweb's replyOfficial
12 Jun 2026, 12:23Hi William,
We understand how frustrating this has been, especially after another week without a stable service and ongoing issues with unwanted emails continuing to come through despite the matter being raised. When you rely on your connection daily, extended disruption like this becomes even more disruptive and understandably disappointing.
Our technical team is currently working on the issue and is actively investigating the fault to determine what is causing the disruption and the email-related concerns. Once the investigation is complete, feedback will be provided with the findings and the next steps to restore stability.
We appreciate your patience while this is being worked through and will continue to follow up to ensure progress is made.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 Jun 2026, 12:23
Official
Hi William,
We understand how frustrating this has been, especially after another week without a stable service and ongoing issues with unwanted emails continuing to come through despite the matter being raised. When you rely on your connection daily, extended disruption like this becomes even more disruptive and understandably disappointing.
Our technical team is currently working on the issue and is actively investigating the fault to determine what is causing the disruption and the email-related concerns. Once the investigation is complete, feedback will be provided with the findings and the next steps to restore stability.
We appreciate your patience while this is being worked through and will continue to follow up to ensure progress is made.
Kind regards,
The Mweb Team
The Mweb Team
WN
William N's updateReviewer Update
12 Jun 2026, 12:36Sorry - this is not good enough!!!!
This problem has run for weeks - if not months.
The internet is full of complaints about Mweb, its email platform, and its bad... no shocking service.
Stop sending out your ridiculous platitudes and fix the problem!!!!
This problem has run for weeks - if not months.
The internet is full of complaints about Mweb, its email platform, and its bad... no shocking service.
Stop sending out your ridiculous platitudes and fix the problem!!!!
WN
William N's update12 Jun 2026, 12:36
Reviewer Update
Sorry - this is not good enough!!!!
This problem has run for weeks - if not months.
The internet is full of complaints about Mweb, its email platform, and its bad... no shocking service.
Stop sending out your ridiculous platitudes and fix the problem!!!!
This problem has run for weeks - if not months.
The internet is full of complaints about Mweb, its email platform, and its bad... no shocking service.
Stop sending out your ridiculous platitudes and fix the problem!!!!
Mweb's replyOfficial
12 Jun 2026, 12:40Hi William,
We understand how unacceptable this experience has been, especially given how long the issues have been ongoing and the impact it’s had on your service. Repeated disruptions over weeks without a stable resolution is not the standard you should be experiencing, and we hear your frustration clearly.
We have submitted a follow-up to the technical team to urgently re-review your case and prioritise the investigation into both the service instability and the email-related concerns you’ve raised. The aim now is to move beyond general updates and focus on identifying the root cause so a proper resolution can be implemented.
Once the technical team comes back with feedback, we will share the findings and next steps with you as soon as possible.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 Jun 2026, 12:40
Official
Hi William,
We understand how unacceptable this experience has been, especially given how long the issues have been ongoing and the impact it’s had on your service. Repeated disruptions over weeks without a stable resolution is not the standard you should be experiencing, and we hear your frustration clearly.
We have submitted a follow-up to the technical team to urgently re-review your case and prioritise the investigation into both the service instability and the email-related concerns you’ve raised. The aim now is to move beyond general updates and focus on identifying the root cause so a proper resolution can be implemented.
Once the technical team comes back with feedback, we will share the findings and next steps with you as soon as possible.
Kind regards,
The Mweb Team
The Mweb Team
WN
William N's updateReviewer Update
12 Jun 2026, 12:47You are absolutely USELESS and so is your AI
WN
William N's update12 Jun 2026, 12:47
Reviewer Update
You are absolutely USELESS and so is your AI
Mweb's replyOfficial
12 Jun 2026, 12:52Hi William,
We hear how frustrated you are, especially after dealing with this for an extended period without a resolution. When a service issue continues for weeks and affects your day-to-day use, it’s understandable that patience runs out.
At this stage, the matter remains actively with the technical team, who are working to identify the root cause and restore stability as quickly as possible. We’ve re-emphasised the urgency of your case so it receives the attention it needs.
Kind regards,
The Mweb Team
Mweb's reply12 Jun 2026, 12:52
Official
Hi William,
We hear how frustrated you are, especially after dealing with this for an extended period without a resolution. When a service issue continues for weeks and affects your day-to-day use, it’s understandable that patience runs out.
At this stage, the matter remains actively with the technical team, who are working to identify the root cause and restore stability as quickly as possible. We’ve re-emphasised the urgency of your case so it receives the attention it needs.
Kind regards,
The Mweb Team
Mweb's replyOfficial
12 Jun 2026, 13:04Hello William,
We get how frustrating the delay in resolving your email issue has been. To help move things forward, we’ve arranged for our support team to give you a callback on ***. They’ll review your account and provide further technical assistance as soon as possible.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 Jun 2026, 13:04
Official
Hello William,
We get how frustrating the delay in resolving your email issue has been. To help move things forward, we’ve arranged for our support team to give you a callback on ***. They’ll review your account and provide further technical assistance as soon as possible.
Kind regards,
The Mweb Team
The Mweb Team