MWEB - stop breaking my heart!!

This tucket was issued MWB***3 - BUT SAYS COMPLETE. I always liked MWEB - all the years I have been a client, if I had issues it was resolved in reasonable time. I moved and although it took more than 2 weeks to get the fibre up and running, it was done, I was connected...BUT when requesting the move of my fibre line I also asked for the router to be moved from the kitchen to the TV room - because the inverter is in the TV room, when we have lovely loadshedding the silver lining was we could still watch our shows - were now we have a TV but no fibre because the router is in the kitchen. I have sent many, many, many emails its a month and I have not even received a reply on my emails. My heart is sore because like all my other service providers, I have been a loyal client for many years, I don’t like change, but MWEB might be the first change I have to consider!