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Allistor W

1 reviews | Active since Oct 2018

12 May 2026, 13:02

MWEB still just as useless as always!!!!

Like I said about two weeks ago, MWEB is FULL of nice, but empty promises. I once again received a sms now telling me that my line will be cut as my account is in arrears. I was told that my account will be credited, but still my account is INCORRECT!! I am still getting billed for my Vumatel line that I cancelled last month already. I phoned MWEB 5 times asking them to please cancel my Vumatel. Guess what?????? Your accounts dept told me now that the Vumatel line is STILL ACTIVE on my account and I am STILL getting billed for it. Please explain to me how this is possible. How many times do I have to use my airtime to phone MWEB to ask them to please cancel the Vumatel line????????? Please, keep your nice, empty promises. MWEB IS USELESS!!!!! I WILL NOT PAY MY BILL FOR THIS MONTH!!!!

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Replies (11)
Mweb
Mweb's reply12 May 2026, 13:19
Official
Hi Allistor, we understand your frustration, especially after repeatedly requesting the cancellation and still seeing the Vumatel line reflected as active and billed on the account. Having to make multiple calls, use your own airtime to follow up, and then receive arrears notifications despite previous discussions around credits would understandably leave you feeling extremely disappointed. We can confirm that this matter has been escalated to our Retentions Team to urgently review the cancellation request, account status, and billing concerns linked to the Vumatel line. The team will investigate why the service still appears active and assist with resolving the outstanding account discrepancies. Further feedback will be provided to you directly once the review has been completed. Kind regards,
 The Mweb Team 
AW
Allistor W's update12 May 2026, 13:25
Reviewer Update
Like two weeks ago, but I am still here on Hello Peter. Just more promises and here we are again. I was on hold now with Retentions for about 40 minutes and yes, the line just went dead. I feel like swearing!!!!!!
AW
Allistor W's update12 May 2026, 13:26
Reviewer Update
Guess why the line dropped. My airtime that I had to buy is done. Thanks so much MWEB for your *** service!!!!!
Mweb
Mweb's reply12 May 2026, 13:44
Official
Hi Allistor,We understand your frustration, especially after multiple follow-ups, extended hold times, and now having your call disconnected after using your own airtime trying to get assistance. After already raising the same concerns previously, it’s understandable that this has reached a very frustrating point for you.We can confirm that a further follow-up has now been submitted to our Retentions Team to urgently review the matter and provide feedback on the outstanding issues affecting your account.The matter remains under active attention, and the team will continue working toward a resolution.Kind regards,
 The Mweb Team
AW
Allistor W's update18 May 2026, 15:58
Reviewer Update
So here we are once again. Two weeks later and STILL NOTHING!!!! For two months now I have been fighting with MWEB. Promises on promises on more promises. ALL EMPTY!!!!! Why was my line cut today? Who is MWEB going to blame now? Two weeks ago I spoke to a manager, but still NOTHING!!!!! If I say that MWEB is USELESS, its actually a complement, because YOU MWEB, IS MUCH MUCH WORST THAN USELESS!!!!

AW
Allistor W's update18 May 2026, 16:00
Reviewer Update
Like I said, all that MWEB is good for is empty promises. For almost two months I am fighting with MWEB to sort out my account. Two weeks ago a manager phoned me and up until today NOTHING was done. All just lies and empty promises. Now my line is cut because MWEB DOES NOT CARE ABOUT THEIR CLIENTS!!!! PROMISES ON PROMISES BUT NOTHING HAPPENS!!!!! Now I am without internet. Who is MWEB going to blame now? My line better be switch back on today otherwise I am going to a new ISP!!!!!!
Mweb
Mweb's reply18 May 2026, 16:42
Official
 Hi Allistor, We understand the level of frustration reflected in your message, particularly after the length of time this matter has remained unresolved and the repeated follow-ups you’ve already made over the past two months. We also acknowledge your concern regarding the suspension of the service today, especially after previous engagements and expectations that the matter would already have been addressed following the manager callback. Your account remains under review with the relevant team, and a further urgent follow-up has been submitted regarding both the service suspension and the outstanding account concerns you’ve raised. The intention is to ensure the matter is reviewed comprehensively and that you receive clear feedback on the current account status and next steps. We recognise that the continued delays and repeated need to follow up have significantly impacted your experience, and the matter remains active for attention. Kind regards,
 The Mweb Team 
AW
Allistor W's update18 May 2026, 17:08
Reviewer Update
I am telling you today, and believe me, this is NOT an empty MWEB promise. I AM NOT PAYING A CENT ON MY ACCOUNT!!!!! I spend more money in making calls to MWEB than my bill because of MWEB being incompatent to sort out my account. This is where I draw the line. I had enough!!!!!
Mweb
Mweb's reply19 May 2026, 09:03
Official
Morning  Allistor

We have arranged for our Billing team to get in touch with you directly to further assist ASAP today.

 Kind regards,
 The Mweb Team 
 
AW
Allistor W's update19 May 2026, 16:12
Reviewer Update
Thank you so much for yet another empty promise. Up until now, NOBODY contacted me as promised by YOU!!!! And yes, yet again I got a sms threatening me that in services will be suspended due to my account being in arrears. So here I am, once again making another phonecall at MY expense. I will be in contact with my lawyer regarding the amount that MWEB ownes ME!!!!
Mweb
Mweb's reply19 May 2026, 16:22
Official
 Morning  Allistor
 
Our billing team will be in touch as soon as possible. 

 Kind regards,
 The Mweb Team