Mweb *****sters

this is my final attempt at getting my refund from you guys or for you to let me go through your formal complaint process so I can take it through to the ombudsman as Mweb is in breach of contract, yet you continue to debit funds from my account. I am writing AGAIN to lodge a formal complaint regarding the device that was delivered to my home in February 2025. From the day it arrived, the device has NEVER worked, despite my attempts to troubleshoot and contact support for assistance.

Despite the service not functioning at all, Mweb has continued to debit my account every month. This situation has caused significant frustration and distress, as I have been paying for a service that I have never been able to use.

I have been requesting A full refund of all payments deducted from my account since February 2025 for the non-functioning service. I PAID FOR A SERVICE, IT WAS NEVER DELIVERED THEREFORE THE CONTRACT IS VOID.

I do not wish for any attempt to troubleshoot, kindly refund ALL money debited from my account as I have NEVER used your services! The last call I got you guys said you would send a technician out to come check what the issue is, however the technician AGAIN called me to try make me attempt to connect the fibre myself.

Please only make contact for how the refund will be processed, I have no desire to do business with you guys anymore.