MWEB STAFF ARE USELESS

<p>I have been a client of MWEB for many years. Last night, 16/11/2016, I went onto MWEB's website to look at their web hosting optiions and there was one particular option which I was interest in. MWEB have a "call me back" facility which I used as I required further information. I was contacted this morning by a person with the name of Keith Dampies and everything I asked Keith, his response was "I DON'T KNOW". My question is, how can MWEB have staff calling customers without the necessary s****s to provide the customer with the information they are looking for? Keith then put me through to someone in the technical department and that person then put me through to someone in the sales departement. MWEB, surely your sales staff are trained at answering customers technical questions, or are they just "order takers"? Can someone now please contact me and assist me not only with technical questions, but also with a quoation providing me with all the technical information I required. e.g. you have an offer for R35-00 a month. Besides a database, 5 # 50MB mailboxes, what else does it offer? What platform does the website sit on, how much space is allocated for that particular offer, if I have a place for client's to provide feedback, where does that sit, how many pages can I have for that particular offering, etc. etc. etc. If MWEB cannot assist me with these questions, then perhaps it is time I looked for another ISP!!!</p>