FR
Francois R
1 reviews | Active since Apr 2018
23 Apr 2018, 15:02
Mweb so disconnected!
23 April 2018. Ive been on hold to your call centre for 13 minutes. And high call volumes only means that your call centre is understaffed. Then the call gets dropped. Highly frustrating. I placed an order for a fibre line 5 weeks ago and I am no closer to getting the line installed or finding out where in the process my application is. I am deeply frustrated. Poor service from Mweb.
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Mweb's replyOfficial
24 Apr 2018, 15:46Good day francois-rabie
Thank you for taking the time to bring this matter to our attention.
We're sorry to see that you have had trouble reaching our contact center and that you have not received feedback.
We have since arranged for a consultant to follow up on your order and to call you to provide you with an update.
You should receive feedback from the team within 24hours.
Kind regard
MWEB Client Services
Best regards,
Mweb's reply24 Apr 2018, 15:46
Official
Good day francois-rabie
Thank you for taking the time to bring this matter to our attention.
We're sorry to see that you have had trouble reaching our contact center and that you have not received feedback.
We have since arranged for a consultant to follow up on your order and to call you to provide you with an update.
You should receive feedback from the team within 24hours.
Kind regard
MWEB Client Services
Best regards,